Privacy Policy

Introduction

Osiyo (Hello), and welcome to ClaimRev. We are a Native Woman-Owned medical claims clearinghouse committed to transparency, security, and respect for your information. This Privacy Policy explains what data we collect, how we use it, and the rights you have over it when you visit claimrev.com or use our services.

1. Information We Collect

• Personal Information: Your name, email address, phone number, and business name — submitted when you fill out a form, request a demo, or register for services.
• Technical Data: IP address, browser type and version, pages visited, and time of visit — collected automatically for security and site improvement purposes.
• Protected Health Information (PHI): For active clients, claim-related data required for processing is handled strictly in accordance with HIPAA regulations and our Business Associate Agreement (BAA).

2. How We Use Your Information

• To deliver, manage, and improve our clearinghouse services
• To respond to inquiries and provide customer support
• To send service updates, technical notices, and communications you have consented to
• To meet legal, regulatory, and HIPAA compliance obligations

3. SMS Communications

By submitting your phone number, you agree to receive SMS messages from ClaimRev. Message frequency varies. Standard message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. We do not share your phone number with third parties for marketing purposes.

4. Data Security

We maintain administrative, technical, and physical safeguards to protect your information. All Protected Health Information (PHI) is handled in compliance with HIPAA, and our systems are designed to limit unauthorized access. While no system is 100% secure, we continuously work to protect your data.

5. Data Sharing

We do not sell, rent, or trade your personal information. Data may be shared only with trusted service providers who assist in delivering ClaimRev services, and only to the extent necessary. All third-party partners are bound by confidentiality agreements and, where applicable, Business Associate Agreements.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time, including the right to data portability and the right to opt out of the sale or sharing of personal information. To exercise these rights, use our Data Request and Opt-Out form, or contact us using the information below. We will respond within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate the site, understand how it is used, and, in limited cases, support marketing. For a full breakdown of the cookies we use and to manage your preferences, see our Cookie Policy.

8. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this Policy. Claim-related data and Protected Health Information (PHI) are retained in accordance with HIPAA requirements and the retention terms of the applicable Business Associate Agreement. When data is no longer needed, we take reasonable steps to securely delete or anonymize it.

9. Changes to This Policy

We may update this Privacy Policy as our services evolve or legal requirements change. Material changes will be communicated via our website. Continued use of our services after any update constitutes acceptance of the revised policy.